Q. Do you ship to my country / internationally?
A. Every item in our online store is available for international shipping via USPS, FedEx & DHL
Q. Can you use my UPS / FedEx / DHL account for shipping?
A. Absolutely can. Simply contact us and make arrangements with customer service.
Q. Do you offer combined shipping?
A. Combined shipping is calculated automatically, once all of the desired items are added to cart.
Q. Tell me more about "Free Shipping" service?
A. We will use USPS First Class or Air Mail for item delivery via Free Shipping service. For International customers, it may take a long time for delivery, and there are no tracking updates once the item leaves sorting facility. There are no refunds for lost or stolen items processed under “Free Shipping” option. We highly recommend using a more reliable shipping service for International deliveries, such as FedEx or DHL to ensure fast and reliable delivery.
Q. How long will it take for my order to arrive?
A. Because we offer many difference services for customers worldwide, there is a large variety in delivery times. Please contact us to get a very specific shipping quote and delivery times.
Q. Can you ship my item overnight?
A. If you are located in United States or Canada, we offer a FedEx Overnight and Priority International services. Items shipping with those services are delivered next day. Otherwise Priority International should have your item delivered within 2 business days.
Q. On the tracking number, last update was "Electronics Shipping Info Received". Where is my item?
A. This message means that the USPS courier did not scan the item on dispatch. Your item is still on the way, but tracking information may take some time to update. It might not even update days after item is delivered. This is the issue with delivery courier and not Donor Drives. If your item was shipped Internationally, via USPS First Class or Priority mail, which do not support tracking information, there will be no updates until the item is delivered. The number you may receive is not an actual tracking number, but a Customs number designated to securely pass thru international borders.
Q. On the tracking number, last update was "Item Left Sorting Facility". Where is my item?
A. Your item has dispatched a USPS sorting facility and is now in transit to your country. Unfortunately USPS does not provide tracking after this point for both First Class and Priority services. Your item is still on its way, there is just simply no way to know its exact location. That is exactly why we recommend avoiding USPS International First Class or Priority services.